Privacy Policy

We collect personal information in three ways.

Information you give us:

• Name, phone number, and email (when you submit the contact form)
• Suburb, service requested, urgency, and message details (contact form fields)
• Any other information you provide when you contact us by phone

Information collected automatically:

• Cookies and usage data (page views, time on page, scroll depth)
• Device information (browser, operating system, IP address, screen resolution)
• Approximate location based on IP address

Information from third parties:

• Call metadata from our call-tracking provider when you call the tracking number listed on this site
• Conversion data from Google Ads or other ad platforms if you arrived via a paid ad

We use the personal information we collect for specific purposes only.

• To respond to your contact form submission or phone call
• To book and complete electrical work for your property
• To provide lifetime labour warranty service or follow-up if you become a customer
• To improve the website and understand which pages convert visitors, via Google Analytics
• To attribute marketing channels, via call tracking and Google Tag Manager
• To comply with legal obligations, such as tax records and licence reporting

We only share your data with the following parties, each of whom has their own privacy obligations:

• Cloudflare: hosts the website and protects it from malicious traffic. Processed in the United States, with global edge presence.
• Google Analytics 4 and Google Tag Manager: analyse how the website is used. Processed in the United States.
• Our call-tracking provider: tracks which marketing channel a phone call came from. Processed in Australia.
• Our lead-management system: receives contact form submissions.

Cookies are small files stored on your device when you visit a website. This site uses cookies for analytics and tag management purposes, to help us understand how the website is used and improve it over time. You can disable cookies in your browser settings at any time, but some features of the website may not work as intended if you do. Most browsers explain how to manage or delete cookies in their help settings.

We retain personal information only as long as necessary for the purposes described in this policy.

• Contact form submissions: retained for 7 years
• Customer records (booked work): retained for 7 years
• Analytics data: retained per Google Analytics defaults, currently 14 months
• Call recordings (if any): retained for 12 months unless required for an ongoing dispute

Under the Australian Privacy Principles, you have the following rights regarding your personal information.

• Access: you have the right to ask what personal data we hold about you
• Correction: you can ask us to correct inaccurate or out-of-date data
• Deletion: you can ask us to delete your data, subject to legal record-keeping requirements
• Complaints: you can complain to us first; if unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

We take reasonable steps to protect the personal information we hold, including secured infrastructure via Cloudflare, HTTPS encryption on this website, and access controls on our lead-management system. No method of transmission or storage is completely secure, but we work to protect your data using reasonable and current safeguards.

This website is not directed at children under 16, and we do not knowingly collect personal information from children. If a parent or guardian believes their child has submitted personal information to us, please contact us and we will remove it.

We may update this Privacy Policy from time to time. Updates will be reflected on this page with a new "last updated" date. Continued use of this website after an update constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or how we handle your personal information, get in touch.

• Business: Electrician Niagara Park
• Operating under: Fully licensed and insured, Lic #451348C
• Phone: (02) 4063 3477
• Website: electricianniagarapark.com.au